You can request a refund within 7 days of payment, as long as you haven't used any Carrots from that purchase.
When refunds may be limited
- You've used some or all of the Carrots you bought
- You've used Carrots for calls or to send gifts
- The Carrots were given for free, for example through an event
- Other cases where the law limits withdrawal of a purchase
If you've used part of a purchase, we'll decide whether and how much to refund based on your usage and the applicable law.
How to request a refund
Contact us through in-app support or at help@tokki.im. We may ask for your payment details or other information to confirm the request.
Refunds are made by cancelling the payment on the method you used. When the money actually arrives depends on your payment provider.